Cookie Policy

Effective Date: 26 Feb 2026

This Cookie Policy explains how Planq Solutions Pty Ltd (ABN: 70691165876), located in Melbourne, Victoria, Australia ("Planq", "we", "us", "our"), uses cookies and similar technologies on www.planq.com.au (the "Platform").

By using the Platform, you consent to the use of cookies in accordance with this Policy.

For more information about how we handle personal information, please see our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, analyse usage, and improve security.

Cookies may be:

  • •Session cookies – deleted when you close your browser
  • •Persistent cookies – stored on your device for a defined period

We may also use similar technologies such as tracking pixels and local storage.

2. Why We Use Cookies

We use cookies and similar technologies to:

  • •Enable secure login and account functionality
  • •Process payments securely
  • •Analyse website traffic and performance
  • •Measure advertising effectiveness
  • •Prevent fraud and enhance security
  • •Improve user experience

Some cookies are essential for the Platform to function. Others help us understand how users interact with the site.

3. Types of Cookies We Use

A. Essential / Strictly Necessary Cookies

These cookies are required for core functionality, including:

  • •User authentication and session management
  • •Account login and dashboard access
  • •Security verification
  • •Fraud prevention
  • •Load balancing and infrastructure stability

Without these cookies, the Platform cannot operate properly.

B. Performance and Analytics Cookies

We use analytics tools to understand how visitors use the Platform.

These include:

Google Analytics (GA4)

Used to collect information such as:

  • •Pages visited
  • •Time spent on pages
  • •Traffic sources
  • •Device and browser information

Google Analytics may set cookies to measure engagement and site performance. This helps us improve user experience and platform performance.

Google's data practices are governed by Google's own privacy policies.

C. Advertising and Marketing Cookies

We use marketing tools to measure the effectiveness of advertising campaigns.

These include:

Meta Pixel (Facebook Pixel)

Used to:

  • •Measure conversions from Meta Ads
  • •Optimise advertising campaigns
  • •Deliver relevant advertising

Meta may collect information about your interactions with the Platform and combine it with other data in accordance with Meta's own privacy policies.

D. Payment and Security Cookies

We use:

Stripe for payment processing.

When service providers purchase leads, Stripe may use cookies or similar technologies to:

  • •Prevent fraud
  • •Authenticate transactions
  • •Secure payment processing

Planq does not store full credit card details. Payments are processed securely via Stripe.

E. Infrastructure and Hosting Cookies

The Platform is hosted on Amazon Web Services (AWS) in Sydney, Australia.

AWS may use essential cookies and infrastructure-level technologies to:

  • •Maintain session stability
  • •Provide secure server responses
  • •Protect against malicious traffic

These cookies are strictly necessary for system operation.

4. Third-Party Cookies

Some cookies are set by third-party service providers we use, including:

  • •Google (Analytics)
  • •Meta (Advertising)
  • •Stripe (Payments)

These third parties may process information in accordance with their own privacy policies.

We encourage you to review their respective policies for more information.

5. Managing Cookies

You can manage or disable cookies through your browser settings.

Most browsers allow you to:

  • •View stored cookies
  • •Delete cookies
  • •Block cookies from specific sites
  • •Block all cookies
  • •Receive alerts when cookies are set

Please note:

Disabling essential cookies may affect the functionality of the Platform, including login access and payment processing.

6. Consent

Where required by law, we may request your consent before placing certain cookies (such as analytics or marketing cookies).

By continuing to use the Platform, you acknowledge our use of cookies as described in this Policy.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

Any changes will be published on this page with an updated effective date.

8. Contact Us

If you have questions about this Cookie Policy, please contact:

Planq Solutions Pty Ltd
ABN: 70691165876
Melbourne, VIC, Australia
Email: contact@planq.com.au