Privacy Policy

Planq Solutions Pty Ltd
ABN: 70691165876
Melbourne, VIC, Australia
Email: contact@planq.com.au

Planq operates an online marketplace that connects customers with service providers and facilitates the purchase of qualified leads.

2.1 Personal Information (Customers and Businesses)

• •Full name
• •Email address
• •Phone number
• •Business name
• •Business contact details
• •Address or service location
• •Account login details
• •Communications sent through the platform

2.2 Job and Service Information

• •Job descriptions
• •Budgets and timelines
• •Service categories selected
• •Attachments or uploaded documents
• •Quotes and responses

2.3 Payment Information

Payments are processed securely through Stripe Payments Australia Pty Ltd.

Planq does not store full credit card details. Payment information is handled and stored directly by Stripe in accordance with Stripe's privacy and security standards.

We may store:

• •Transaction history
• •Lead purchase records
• •Billing amounts

2.4 Technical and Usage Data

We automatically collect certain technical information, including:

• •IP address
• •Browser type
• •Device type
• •Pages visited
• •Session duration
• •Referral source

This helps us improve performance and user experience.

We use trusted third-party providers to operate our platform:

3.1 AWS Hosting

Our platform is hosted on Amazon Web Services (AWS). All personal information is stored on secure AWS infrastructure located in Sydney, Australia. Planq does not store user data outside Australia.

AWS implements industry-standard security practices.

3.2 Stripe (Payment Processing)

Stripe processes payments for lead purchases and other platform fees.

Stripe may collect and process:

• •Payment card details
• •Billing address
• •Transaction metadata

Stripe's use of personal data is governed by Stripe's own Privacy Policy.

3.3 OpenAI (AI Processing)

Planq uses artificial intelligence services provided by OpenAI to:

• •Assist customers in creating structured job briefs
• •Improve clarity of job descriptions
• •Enhance matching quality

Job descriptions and related text inputs may be processed by OpenAI systems to generate structured outputs.

We do not use AI systems to make automated legal or financial decisions.

OpenAI processes data in accordance with its privacy and security policies.

3.4 Google Analytics

We use Google Analytics to understand website traffic and usage patterns.

Google Analytics may collect:

• •Device information
• •Session activity
• •Referral sources
• •Pages visited

This data is aggregated and used for analytics purposes.

3.5 Meta Pixel (Facebook Pixel)

We may use Meta Pixel for:

• •Advertising performance measurement
• •Retargeting
• •Conversion tracking

Meta may collect information about your interaction with our website in accordance with Meta's Privacy Policy.

You can manage advertising preferences through your Meta account settings.

We use your personal information to:

• •Provide and operate the Planq platform
• •Match customers with service providers
• •Enable businesses to purchase qualified leads
• •Process payments via Stripe
• •Facilitate communication between users
• •Improve platform functionality and AI matching
• •Analyse usage patterns
• •Prevent fraud and misuse
• •Comply with legal obligations

We do not sell your personal information.

We may disclose personal information:

• •Between customers and businesses when a lead is purchased
• •To service providers (AWS, Stripe, OpenAI, Google, Meta)
• •Where required by law
• •To protect the rights, safety, and integrity of Planq and its users

Some third-party providers (including AWS, Stripe, OpenAI, Google, and Meta) may process or store data outside Australia.

By using Planq, you acknowledge that your personal information may be transferred to and stored in jurisdictions with different data protection laws.

We take reasonable steps to ensure that third parties handle data securely and in accordance with applicable privacy standards.

We implement reasonable technical and organisational measures to protect personal information from:

• •Loss
• •Misuse
• •Unauthorised access
• •Disclosure
• •Alteration

However, no online system can guarantee absolute security.

We retain personal information only for as long as necessary to:

• •Provide services
• •Maintain transaction records
• •Meet legal and regulatory requirements

Inactive accounts may be archived or deleted in accordance with internal retention policies.

You have the right to:

• •Request access to personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion (subject to legal obligations)
• •Opt out of marketing communications

Requests can be made via: contact@planq.com.au

We use cookies and similar technologies to:

• •Maintain user sessions
• •Analyse website usage
• •Improve user experience
• •Support advertising performance measurement

You may manage cookie settings via your browser.

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated "Last Updated" date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Planq Solutions Pty Ltd
Melbourne, Victoria, Australia
Email: contact@planq.com.au